Sales Assistant (Grade 12)

About

Description

Birkenstock is seeking a motivated and professional Sales Assistant to join their dynamic retail team on a seasonal contract basis. As a Sales Assistant, you will play a crucial role in delivering exceptional customer service and supporting the day-to-day store operations.

Responsibilities

• Greet each customer within 30 seconds of their arrival
• Provide exceptional customer service, adhering to Birkenstock’s customer service protocols
• Identify customer needs and explain product benefits based on those needs
• Complete sales and encourage additional purchases
• Restock footwear, apparel, and accessories from the storeroom daily
• Maintain store cleanliness, including dusting, cleaning mirrors, vacuuming, and tidying changing rooms
• Assist with the store opening and closing procedures
• Verify stock entries in the POS system
• Handle customer orders efficiently
• Process shipments by verifying quantities, checking invoices, tagging, hanging, pricing, and recording in the POS system
• Monitor daily sales against personal targets
• Collaborate with team members to refresh window displays and mannequins every two weeks
• Take ownership of training, work with a mentor, attend quarterly training sessions, and complete required assessments
• Inspect and uphold stock presentation in line with Birkenstock standards
• Replenish stock sizes as needed
• Secure POS materials in designated areas

Qualifications

• Minimum of Grade 12 or equivalent qualification
• At least 6 months of customer service experience
• Knowledge of Birkenstock products is an advantage
• Flexibility to work various shifts

Application instructions:

• To apply, simply click the apply button.